How Financial Services Companies Become “Future Proof”
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About the Event
Today’s businesses need to integrate and rapidly scale digital technologies to serve vast customer bases and become future-ready. They must identify operational blind spots and harmonize people, AI, and automation to empower employees, satisfy customers, and raise benchmarks.
Amid potential economic downturn, financial services are shifting focus to cost transformation. Yet, despite economic pressures, technology adoption is vital for growth, such as using cloud solutions for new digital offerings. Changing demographics, like Gen Z’s entry into finance, puts customer experience at strategic decision making’s core, with future generations expected to seek a tech-integrated omnichannel banking experience.
Join our discussion to explore current challenges and strategic priorities, AI and data’s role in growth, and how companies can transition from insights to transformation.
We’ll discuss how process discovery platforms can accumulate process and task-level data from user devices, analyze the collected data, visualize insights and create a blueprint for automating the right processes to accelerate transformation to a future-proof financial services company.
Speakers
Manzur Ali
Senior Director – Products, EdgeVerve
Manzur Ali
Manzur is an attentive listener and leader with over 21 years of industry experience in delivering business value using Automation and Artificial Intelligence across business functions such as Social Services Procurement, HR, Procurement, Payroll and Customer Service. In his current role, Manzur leads the Infosys EdgeVerve business in Australia and New Zealand.
Manzur has helped customers across Financial Services, Insurance and Public Sector generate substantial business value from Automation and AI programs. He is currently proud of his team’s involvement in the transformation of health services delivery for a government agency.
Manzur holds a Master’s of Science Degree in Software Systems & Bachelor’s Degree in Electronics and Communication Engineering, apart from a PG Diploma in Quality Management.
Prashan W Gunawardhana
Client Partner - Automation & AI Platforms , EdgeVerve
Prashan W Gunawardhana
Prashan is a Client Partner with 12 years of experience responsible for assisting our clients in the APAC region deliver digital transformation initiatives with strong bias on speed and business value. Prashan is focused on automation and AI products portfolio with a proven track record of successfully delivering cutting-edge solutions to drive business growth and operational efficiency. Prashan is a strategic thinker with a deep understanding of industry trends, leveraging his expertise in automation technologies and artificial intelligence to help organisations transform their operations and enhance customer experiences. Skilled in building and nurturing strong client relationships, he collaborates with cross-functional teams to identify business needs, design tailored solutions, and drive successful implementations.
With a passion for innovation and a commitment to delivering exceptional results, Prashan empowers businesses to thrive in today’s digital landscape.