Customer experience will drive growth in new age banking

A holistic approach to driving superior engagements will include aligning people, process, and technology to drive customer-centric engagements across a broad range of traditional, contemporary, and emerging channels.

When done right, each interaction will improve the financial well-being of the customer by empowering them to save, borrow, pay, insure and invest better.

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Onboard Better –

First impressions are important

Finacle solutions enable banks to seamlessly onboard
their customers, extending the comfort and convenience
in terms of pace, channel, and device of choice

Tools for product simulation, comparison & selection

Truly digital onboarding enabled by OCR, application pre-fill and digital KYC

Biometrics enablement for safe and secure account access

Automated decisioning and instant account opening

Australian Military Bank

moves towards new age digital banking

  • Open a new account in under 2 minutes
  • Originate savings accounts, deposits and loans
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Converse Better –

Drive personalized engagements at population scale

Finacle solutions help banks craft contextual and personalized interactions all along the customer relationship lifecycle – from customer acquisition through servicing & upselling.

Learn deeply from all unique customer attributes, across touchpoints for true-KYC

Analyse data and transactions to derive personalized insights

Nudge branch staff & customers to manage finances smartly

Bank BRI

builds a data-driven digital lending platform

  • Enabling insights driven decision making in issuing personal & business loans
  • Better Risk profiling of customers and merchants
  • Predict probable defaults
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Serve Better –

Ensure meaningful empowerment

Finacle solutions ensure a comprehensive range of consistent and personalized banking experiences are delivered at speed and across digital and physical channels.

Available anytime, anywhere to meet customer’s needs

Seamless transition between self-service and assisted service

Access to a comprehensive range of products and services

Seamless and contextual experiences at speed

Standard Bank

revolutionizes the branch banking experience

  • Over 2X the number of customers serviced without increasing branch staff
  • Over 90% improvement in process efficiencies across branches
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Sell Better –

Helping customers discover products & offers

Finacle solutions helps banks in leveraging the customer understanding to send relevant offers and product recommendations at the right time and over the right channel.

Target customers better with insights through customer data platform

Personalise products and services for unique experiences

Enable omnichannel offer consumption

Paytm Payments Bank

engages digitally savvy millennials

  • Engaged over 42 million consumers in just 18 months
  • weaving banking seamlessly into customers’ primary journeys, be it shopping, paying bills, buying movie tickets, making investments, and a lot more
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